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Frequently Asked Questions - Terms & Conditions

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EVIDENT is a certified Woman-Owned Small Business
Virginia SWaM Certification #655799

Approved Customer Types:
Law Enforcement Agencies (Local, State, & Federal)
Military Office/Units/APO/FPO
Educational Institutions
Medical Facilities
All Government Agencies (Local, State, & Federal)
Government Contractors
Forensic Consultants & Instructors
Commercial Customers

Tax Exempt Certificate required. All customers must be tax exempt.

Government Contractors & Commercial Customers must provide proof of end user, must be an Approved Customer Type from above.

No Residential Customers*
*Residential delivery available to Law Enforcement, Government, & Military personnel that work from home, tax exempt certificate and ID required.

No Minimum Order Required for Approved Customers within the U.S. and Canada

Minimum Order of $50.00 for all Commercial Customers within the U.S. and Canada

Minimum Order of $750.00 for all customers outside of the U.S. and Canada

Minimum Shipping Costs
We charge a minimum shipping fee for all orders, depending on the customer type, location, and dimensions of order. These charges are non-negotiable.

  • Approved Customers: $15.00 minimum shipping fee
  • Commercial Deliveries: $20.00 minimum shipping fee, non-negotiable
  • Residential Deliveries: NO RESIDENTIAL DELIVERIES

Shipping & Handling
Above Listed Minimums Apply - EVIDENT ships to U.S., U.S. Territory and Canadian addresses and International locations upon approval.
All shipments inside the U.S. will be made by UPS, U.S. Mail, or freight carrier. Freight will be added and charged based on geographic location, total weight of the order, dimension, the number of boxes and the number of shipments.

Pricing
All prices are F.O.B. Union Hall, Virginia, U.S.A. or EVIDENT’s shipping point. All prices, charges, and products are subject to change without notice. All orders are subject to additional shipping and handling charges, including services charges.

Payment Terms
Terms of payment are NET 30 days from date of invoice to all federal, state, county, and municipal agencies. We accept verbal orders, purchase orders, and approved payment by Visa, MasterCard, and American Express at EVIDENT's discretion. Commercial Customers are required to provide pre-payment under conditions approved by Evident, Inc.

Prepayment
Prepayment in U.S. funds is required on all orders placed by Commercial Customers who do not have pre-approved credit lines. The prepayment must include shipping and handling charges or written authorization to forward materials, handling charges and shipping charges collect. All Commercial Customer orders must be submitted via email to EVIDENT, Inc.

International Orders
EVIDENT proudly ships to customers worldwide. International Orders are subject to approval. Products are not for Export without approval. Export license required when applicable.

Custom Orders
EVIDENT has clients of all sizes and we strive to understand the needs of every department, small and large. If you need us to customize a product or special order an item, please feel free to contact us. Custom product requests must be submitted in writing. Call 540-576-3512 or 800-576-7606 for initial custom product information and price quotes.

Satisfaction Guaranteed
UPDATE: DUE TO THE COVID-19 PANDEMIC WE ARE CURRENTLY UNABLE TO ACCEPT ANY RETURNS. IF YOU HAVE A DEFECTIVE PRODUCT, PLEASE CONTACT US AND WE WILL FIND A SOLUTION FOR YOU.
EVIDENT guarantees customer satisfaction on all products. All products include a 1 year warranty. If you are not satisfied with your purchase, we may give you a choice of a credit, equal exchange, or refund. Please contact us for authorization prior to returning any items. An RMA# must be issued by EVIDENT, Inc. prior to any returns. Returns and refunds are not available for any Commercial Customers.

Returns and Exchanges
UPDATE: DUE TO THE COVID-19 PANDEMIC WE ARE CURRENTLY UNABLE TO ACCEPT ANY RETURNS. IF YOU HAVE A DEFECTIVE PRODUCT, PLEASE CONTACT US AND WE WILL FIND A SOLUTION FOR YOU.
Returns and exchanges will not be accepted unless authorized by EVIDENT in advance with an RMA#. Products returned unused may be subject to a restocking fee of 25% of the original invoice price. An RMA# from EVIDENT is required for a return. Special ordered products are not returnable under any conditions. Shipping and handling charges on returned goods must be prepaid. Returns and refunds are not available for any Tier 2 Customers. 

Pricing Changes
Prices, charges, images, specifications, and descriptions are subject to change without notice from EVIDENT. While every precaution has been taken in the preparation of this website and catalogs, EVIDENT assumes no responsibility for errors and omissions on this website or within our printed catalogs.

Quotes
Upon written request, we will provide price quotes on products in our catalog, along with special order items not shown in our catalog.