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Frequently Asked Questions - Terms & Conditions

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Tier 1 Customers: - Law Enforcement Agencies (Local, State, & Federal) - Military Office/Units - APO - Educational Institutions - Medical Facilities - All Government Agencies (Local, State, & Federal) - Forensic Consultants & Trainers

Tier 2 Customers: - Commercial/Business Customers - Residential Customers - Private Individuals - Students

No Minimum Order Required for Tier 1 Customers within the U.S. and Canada

Minimum Order of $35.00 for all Tier 2 Customers within the U.S. and Canada

Minimum Order of $300.00 for all customers outside of the U.S. and Canada
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Minimum Shipping Costs
We charge a minimum shipping fee for all orders, depending on the customer type, location, and dimensions of order. These charges are non-negotiable.

  • Tier 1 Customers: $12.00 minimum shipping fee
  • Commercial Deliveries: $15.00 minimum shipping fee, non-negotiable
  • Residential Deliveries: $18.00 minimum shipping fee, non-negotiable

Shipping & Handling
Above Listed Minimums Apply - EVIDENT ships to U.S., U.S. Territory and Canadian addresses and International locations upon approval
All shipments inside the U.S. will be made by UPS or U.S. Mail, in accordance with prevailing shipping rates. Freight will be added and charged based on geographic location, total weight of the order, the number of boxes and the number of shipments.
Tier 2 Customer shipments by UPS only.
UPS U.S. Postal Service
Tier 1 Only

Pricing
All prices are F.O.B. Union Hall, Virginia, U.S.A. or EVIDENT’s shipping point. All prices, charges, and products are subject to change without notice. All orders are subject to additional shipping and handling charges, including services charges.

Payment Terms
Terms of payment are NET 30 days from date of invoice to all federal, state, county, and municipal agencies. We accept verbal orders, purchase orders, and approved payment by Visa, MasterCard, and American Express at EVIDENT's discretion. Tier 2 Customers are required to provide pre-payment under conditions approved by Evident, Inc.

Prepayment
Prepayment in U.S. funds is required on all orders placed by individuals or private companies who do not have pre-approved credit lines. The prepayment must include shipping and handling charges or written authorization to forward materials, handling charges and shipping charges collect. All Tier 2 Customer orders must be submitted via email or fax to EVIDENT, Inc.

International Orders
EVIDENT proudly ships to customers worldwide. International Orders are subject to approval. Products are not for Export without approval. Export license required when applicable.

Custom Orders
EVIDENT has clients of all sizes and we strive to understand the needs of every department, small and large. If you need us to customize a product or special order an item, please feel free to contact us. Custom product requests must be submitted in writing. Call 540-576-3512 or 800-576-7606 for initial custom product information and price quotes.

Satisfaction Guaranteed
EVIDENT guarantees customer satisfaction on all products. All products include a 1 year warranty. If you are not satisfied with your purchase, we may give you a choice of a credit, equal exchange, or refund. Please contact us for authorization prior to returning any items. An RMA# must be issued by EVIDENT, Inc. prior to any returns. Returns and refunds are not available for any Tier 2 Customers.

Returns and Exchanges
Returns and exchanges will not be accepted unless authorized by EVIDENT in advance with an RMA#. Products returned unused may be subject to a restocking fee of 25% of the original invoice price. An RMA# from EVIDENT is required for a return. Special ordered products are not returnable under any conditions. Shipping and handling charges on returned goods must be prepaid. Returns and refunds are not available for any Tier 2 Customers.

Pricing Changes
Prices, charges, illustrations, specifications, and descriptions are subject to change without notice from EVIDENT. While every precaution has been taken in the preparation of this catalog, EVIDENT assumes no responsibility for errors and omissions on this website or within our printed catalogs.

Sales Tax
Any order shipped to Virginia that is not exempt, will be charged Virginia state sales tax. Exempt organizations may provide resale or tax exempt certificates.

Quotes
Upon written request, we will provide price quotes on products in our catalog, along with special order items not shown in our catalog.